Contact Us

Last updated March 22, 2026

Bug Reports

Found a bug or something not working correctly? Let us know! Please include:

• Which tool you were using
• What you expected to happen
• What actually happened
• Your browser and operating system

How to Contact TechConverter — Examples and Use Cases

TechConverter welcomes feedback, bug reports, feature requests, and general questions from developers and users. Here are examples of the kinds of messages we receive and how to write effective ones.

Example 1: Reporting a Bug

A clear bug report helps us fix issues quickly. Here is an example of a well-written bug report:

Subject: JSON Formatter — output truncated for large files

Hi TechConverter team,

I'm using the JSON Formatter tool and the output gets cut off when I paste
a JSON file larger than ~500KB. The tool shows the first portion of the
formatted output but the rest is missing.

Steps to reproduce:
1. Open https://techconverter.me/tools/json-formatter
2. Paste a JSON file larger than 500KB
3. Click "Format"
4. Observe that output is truncated

Browser: Chrome 122 on Windows 11
Expected: Full formatted JSON output
Actual: Output stops at approximately 500KB

Thanks

Example 2: Requesting a New Feature

Feature requests with clear use cases are most likely to be prioritized. Here is a good example:

Subject: Feature request — TOML to JSON converter

Hello,

I work with Rust projects that use TOML configuration files (Cargo.toml,
config.toml). I often need to convert TOML to JSON for tools that only
accept JSON input.

I'd love a TOML to JSON converter similar to your existing YAML to JSON
tool. The use case is: paste TOML, get JSON output instantly, no server
required.

Would this be possible to add?

Example 3: Asking a Technical Question

Questions about how tools work are always welcome:

Subject: Question about Base64 encoding — padding characters

Hi,

I'm using your Base64 encoder and noticed that some outputs end with
one or two "=" characters while others don't. Can you explain when
padding is added and when it's safe to remove it?

I'm building a URL-safe Base64 implementation and need to understand
the padding rules.

Thanks

Example 4: Sharing Positive Feedback

We love hearing how developers use TechConverter in their workflows:

Subject: TechConverter saves me time every day

Just wanted to say — I use TechConverter's Epoch Converter, JSON Formatter,
and Regex Tester every single day. The fact that nothing is sent to a server
is huge for me since I work with sensitive data.

The tools are fast, clean, and always work. Keep up the great work.

Example 5: Reporting an Accessibility Issue

Subject: Accessibility — keyboard navigation broken in Color Picker

Hi,

I use keyboard navigation and screen readers. The Color Picker tool
doesn't seem to support keyboard input for the hex value field — pressing
Tab doesn't move focus to the next field correctly.

Browser: Firefox 123, NVDA screen reader, Windows 10

Happy to provide more details if helpful.

Example 6: Partnership or Integration Inquiry

Subject: Integration inquiry — embedding tools in our docs

Hi TechConverter team,

We run a developer documentation platform and would love to embed some
of your tools (JSON Formatter, Regex Tester) directly in our docs pages.

Is there an embed option or iframe-friendly version of the tools?
We'd be happy to credit TechConverter prominently.

Let us know if this is something you'd consider.

What to Include in Your Message

• The specific tool URL you're referring to (e.g., https://techconverter.me/tools/json-formatter)
• Your browser name and version for bug reports
• Steps to reproduce for any issues
• What you expected vs. what actually happened
• Your use case for feature requests — this helps us understand the need

Response Times

We aim to respond to all messages within 48 hours. Bug reports affecting core functionality are prioritized and typically addressed within 24 hours. Feature requests are reviewed weekly and added to our development backlog based on demand and feasibility.

All communication is handled by the TechConverter team directly. We read every message and use your feedback to guide development priorities. Your input genuinely shapes what gets built next.

Frequently Asked Questions

How long does it take to get a response?

We aim to respond to all emails within 24-48 hours. During weekends or holidays, it may take slightly longer.

Do you offer phone support?

Currently, we only offer email support. This allows us to provide detailed, thoughtful responses and maintain a record of our conversations.

Can you help me with my specific use case?

Absolutely! We're happy to help you understand how to use our tools for your specific needs. Just describe your use case in your email.

Do you accept tool suggestions?

Yes! We love hearing ideas for new tools. If you have a suggestion, please email us with details about what the tool should do and how it would be useful.

Other Ways to Connect

• GitHub: Follow our development and contribute at GitHub Sponsors
• Privacy Policy: Learn about how we protect your data at Privacy Policy
• About Us: Learn more about TechConverter at About Page

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